F.A.Q.

On the initial screen enter the main search criteria: Pick Up Place (choose first the “type” of the place and then the exact place), Destination (choose first the “type” of the destination and then the exact place or select Daily Tours in order to choose a tour), Date and Time (of your arrival or the date/time you wish to start your transfer or tour if the departure point is a hotel), Number of Passengers (total adults, children and infants), Number of Baggage (NOT your carry-on baggage). Additionally and depending on the type of transfer/tour you wish to book, you would be asked for Specific Details for your arrival (such as Airline name, flight details or Vessel Name). Also you are allowed to book (only in case you book a transfer) the returning transfer on 5% discount price, by entering the details for your departure pick up.
In case you are trying to book a transfer, on the field “IMPORTANT DETAILS” you are asked to write details such as if there are any infant or children under 5 years old, among the passengers that you would like special children seat, or if you are carry special equipment or special sized baggage with you, or if you face disability problems, or if a pet in a cage travels with you..

In case you are trying to book a tour, on the field “IMPORTANT DETAILS” you are asked to write details such as if there are any infant or children under 5 years old, among the passengers that you would like special children seat, or if you are carry special equipment or special sized baggage with you, or if you face disability problems, or if a pet in a cage travels with you. On the field “ADDITIONAL REQUESTS CONCERNING YOUR TOUR” you are asked to write any special demands such as “English speaking guide”, “meal/dinner arrangement”, or “extra hours service”.
All above details and requests will be checked offline and you will receive individual answers, by email, concerning the ability we have to serve them and the extra cost if there is so. You can also receive some further questions by us in order to clarify your special request. Please note that we do our best in order to serve all your requests on the best available price, but there is a possibility that some requests cannot be available.

Please note that missing information (eg oversized or special sized baggage), false information (especially concerning the number of passengers and number of baggage), or last minute changes can raise by us the right to ask for additional charges or deny the service.

Please also note that even we are really love animals, animals without a special cage are not allowed on our vehicles!

As soon as you provide this basic information the system is asking you to check again the basic initial information and decide the type of the vehicle you want to choose! Please take under serious consideration the capacities of each vehicle proposed before you choose and make sure you make the correct choice!

Continue with entering your personal data-please make sure you write correct your email address and enter correctly in the international formation your telephone number! These are the only data we have in order to contact you if we need something, or if we have to answer to you back for a special request you have! You have still time also to enter here any personal message or any additional information you want to provide us, on the box “Message”!

Then choose your preferred payment method and you will be transferred to a safe bank environment for the end of the transaction. That’s it!

In the next few minutes you will receive an informative email with your voucher and the details of your reservation, as well as further details about how you will recognize our driver and of course a 24/7 hotline! Please print this voucher and provide it to our driver upon the pick up!

On the initial screen click the image “Book a Hotel-Choose your level of luxury”. You will transferred to our affiliate program for hotel bookings, where you will be asked to choose destination and provide the details concerning your stay (length and number of travellers and rooms”. There you will choose your preferred hotel, you will be informed about the price and also about the cancelation policy of each hotel as well as you will be informed about the methods of payment that you can use in the hotel that you will finally choose! Please note that all transactions on that affiliate program are secured and are governed by the rules and the terms of use of “Booking.com”. You are asked to read it carefully before any transaction/booking

Unfortunately and because there are many factors involved on a successful multiday tour in Greece, you cannot make an online booking for multiday tours. You can send us a request by filling with details the ready form we provide you in the description of the multiday tours and we would be happy to serve you and give you the best of Greece for your vacation! Our experienced staff will contact you to provide you with all descriptions, extra info or whatever you want to ask for and prepare for you a dream holiday!

You can book separately as many reservations you want for one way transfer, round-trip transfer of daily tours. The system accepts one type at each time!

The capacity of the vehicles is the real available seats and space for baggage in each of our cars. The capacity is described detailed on the initial screen next to the images of the car and the mini-van:
• Passengers: meaning the total capacity of all passengers (adults-children-infants) that the car/mini-van can accept in the cabin.
• Medium Suitcase: meaning the total capacity of all normal size Laggage/Suitcase that the car/mini-van can accept in the port-baggage cabin.
• Hand Laggage: meaning the total capacity of all small Bags/Hand Laggage that the car/mini-van can accept in the port-baggage cabin and in the passengers cabin.
Please note that as stated already above, providing missing information (eg no warning of oversized or special sized baggage), false information (especially concerning the number of passengers and number of baggage), or last minute changes can raise by us the right to ask for additional charges or deny the service.

You can make an online reservation for a tour or for a transfer up to 24 hours before your pick up.
You can make a phone reservation up to four (4) hours prior to your pick up by calling us at +306948389007.

Infants: Up to two (2) years.
Children: two (2) up to eleven (11) years.
Adults: twelve (12) years and over

In case you are trying to book a transfer or a tour, on the field “IMPORTANT DETAILS” you are asked to write details such as if there are any infant or children under 5 years old, among the passengers that you would like special children seat, or if you are carry special equipment or special sized baggage with you, or if you face disability problems, or if a pet in a cage travels with you.
Only in case you are trying to book a tour on the field “ADDITIONAL REQUESTS CONCERNING YOUR TOUR” you are asked to write any special demands such as “English speaking guide”, “meal/dinner arrangement”, or “extra hours service”.
All above details and requests in both boxes, will be checked offline and you will receive individual answers, by email, concerning the ability we have to serve them and the extra cost if there is so. You can also receive some further questions by us in order to clarify your special request. Please note that we do our best in order to serve all your requests on the best available price, but there is a possibility that some requests cannot be available.

Please check if your preferable pick up time is less than 24 hours. In that case call us at +306948389007 in order to make a telephone booking.
If the pick us is after 24 hours there is the possibility especially on peak seasons all our fleet to be busy on the specific date/time. Please call us at +306948389007 and we will do our best to propose and arrange an alternative solution for you.

After entering your payment details on the secure bank environment, in the next few minutes you will receive an informative email with your voucher and the details of your reservation, as well as further details about how you will recognize our driver and of course a 24/7 hotline! Please print this voucher and provide it to our driver upon the pick up!
In case you don’t receive the e-mail in the following 10 minutes, please contact us directly at +306948389007 or email us at sol@sole-travel.com. Please before you call or email us, make sure that you checked the spam/junk folder, because it is possible that the e-mail has been directed there.

Of course you can! There are no additional charges in case you make a reservation over the phone or by email. Please contact us at +306948389007 or by e-mail at sol@sole-travel.com.

By making an online reservation through our sites you can pay in the following ways:
• By credit card, which you can register in a secure and safe bank environment at the end of your reservation.
• By Paypal, secure, quickly and easy, at the end of your reservation.
By making a reservation over the phone or by email you can pay in the following ways:
• By credit card by sending us your card, your ID and a special authorization form that we would provide you.
• By cash or by credit card on your physical presence, to the driver of our vehicle upon your pick up.
• By Paypal, in our account.
• By Bank Swift Deposit into our bank account, provided on the section Bank Account on the footer of our web site

You can, as long as you enter your contact telephone number at the system.
In this case, we may contact you by phone and ask for additional information, which you must provide to us for your own safety.

There might be such a case for two reasons: First for your safety. For example, when the holder of the credit card is not the one who travels or when the bank security systems shows some indication of transaction at limits of risk, then we shall contact you by phone and ask you to send us via fax or by e-mail a photocopy of your credit card, your identification card/passport, as well as a signed acceptance of the billing statement.
Secondly there is a possibility we might want to ask you further details concerning the info you provide us for your transfer/tour! Some data may were incomplete or could not be identified correctly! Thank you for your understanding!

The charge will be made directly, from the moment you enter your credit card’s data in the system!

www.sole-travel.com & www.athenscitytransfers.com, taking care of your safety, and make every possible technological effort to have by the bank a protected environment in which you can enter your credit card securely.
Your personal information and your credit card number, during the checkout process, are not transferred to our server, but directly to the cooperating bank. We do not hold, nor store such sensitive information.
All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

After you’ve reached the final stage of the reservation process and once you have completed the payment process, you will receive by e-mail your voucher, which contains the number of your reservation, the name of the passenger and the details of your transfer/tour, as well as further details about how you will recognize our driver and of course a 24/7 hotline! Please print this voucher and provide it to our driver upon the pick up!
In case you don’t receive the e-mail in the following 10 minutes, please contact us directly at +306948389007 or email us at sol@sole-travel.com. Please before you call or email us, make sure that you checked the spam/junk folder, because it is possible that the e-mail has been directed there.

Change, modification, partial or full cancellation of your tour or transfer is permitted only as described detailed on the specific section of our web-site. Please refer there for further information.

Please note that missing information (eg oversized or special sized baggage), false information (especially concerning the number of passengers and number of baggage), or last minute changes can raise by us the right to ask for additional charges/expenses or deny the service.

The special equipment is not included on the number of baggage/suitcase shown on the capacity of each car/mini-van. Please describe detailed your special equipment on the box “Important Details”.
Also have in mind that the passenger or/and the baggage capacity of our cars/mini-vans would be reduced in case you bring oversized baggage or/and special equipment!
Please note that missing or false information can raise by us the right to ask for additional charges or deny the service.

In case you want to bring along your pet, you have to inform us in advance.
Please describe detailed your pet and the dimensions of your pet cage on the box “Important Details”
Note that even we are really love animals, animals without a special cage are not allowed on our vehicles!
Also have in mind that the passenger or/and the baggage capacity of our cars/mini-vans would be reduced in case you bring a pet cage!
Please note that missing or false information can raise by us the right to ask for additional charges or deny the service.

On minor delays –less than two hours- of your scheduled arrival we have the way to manage and reschedule automatically your service. So please, do not worry, we will be there waiting for you!!!
On delays over two hours you are kindly requested to contact us on the hotline 24/7 that you will have in your printed voucher, in order to give us more information about your new estimated time of arrival, and rearrange your transfer/tour. Failing to inform us about your new estimated time of arrival will cause us problems and we might not be able to provide service to you.

Clients coming from domestic or international flights will be met by our drivers at the arrival hall of the airport right after the baggage conveyor belts. Our drivers will hold a sign with your name on and/or a sign of SOL E-TRAVEL.
Clients coming from domestic or international sea routes at ports or marinas will be met by our drivers outside the vessel/yacht if you are arriving by a scheduled naval company or a yacht, or at the arrival hall of the passenger terminal of the cruise ships port. On both cases our drivers will hold a sign with your name on and/or a sign of SOL E-TRAVEL.
For picking you up from your hotel, our drivers will be waiting for you at your hotel’s lobby in front of the reception desk.
In case you do not recognize our driver, the 24/7 hotline will be there for you! Just call us and we will assist you!